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Troubleshooting

My menu won’t open — what should I check?

Check the link, publication status and internet connection.

  1. Check the complete link

    Open the guest menu link copied from your dashboard. Check that the full address was copied and belongs to the correct venue.

  2. Check publication

    In the menu section, check that the relevant menu is published. A saved or imported draft is not automatically public.

  3. Compare the QR target

    If the problem happens after scanning, check the code’s link and selected menu in QR codes. Try opening that same link directly.

  4. Test the connection and another device

    Refresh the page. Try another network or phone and check whether other websites open. If the menu uses a schedule, check its time and visibility rule.

  5. Send us the details

    If the menu still will not open, use the contact form. Include the menu link, your device and what appears on screen. Do not send a password or payment details.

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Need a hand?

Tell us which step you are on. Include your menu link and a description of the problem.

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